Select context
Include only the messages needed to answer the current question.
Use case · Customer support
Give your support team an AI assist that stays in the loop.
Summarize long conversations, draft a reply, or find the next useful step. Your application still decides what is sent and when a person takes over.
- Send the relevant conversation context
- Ask for a concise draft or summary
- Let an agent review before replying to a customer
Support draftNeeds review
Customer: “Nimejaribu kulipia mara mbili, lakini bado sioni salio.”
Suggested reply
“Samahani kwa usumbufu. Tafadhali tutumie namba ya muamala ili tuangalie hali ya malipo.”
Illustrative draft · a support agent reviews before sending
How it comes together
A practical assistant workflow keeps people responsible.
Use the model to reduce repetitive reading and drafting, while your product owns customer context, permissions, and the final send.
Ask for a draft
Request a short summary and a suggested reply in a predictable format.
Review
Show the result to an agent before it reaches the customer.
Do not send private customer data unless your product has a lawful basis and the right safeguards.